I have ordered gold coins that have not shown up in my account but my PayPal was charged



  • I just signed up for Catan Universe last week, my username is BoCumberland. I ordered the 1700 gold pack last week through the iTunes store and the gold coins have not shown up in my account but the money has been taken from my PayPal account. To make sure I did this correctly I ordered a 500 count and it showed up immediately in my account. Could someone please look into this for me? I would either like these coins to show up or have a refund.


  • administrators

    @BoCumberland Since we can´t give refunds in the Appstore (Apple doesn't allow that), I suggest you reach out to the Appstore support to get a refund for the 1700 Gold. That should be the best way to resolve the issue.


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