Reset password security code email not received



  • My husband forgot the password to his account. He tried to reset it, but never receives the email with the security code that allows him to reset it. When I try the same password reset with my account, I immediately get the email. It's not in his "Spam" folder, and he for sure is using the correct email address as he has previous emails from Catan Universe in his Inbox. Email to support has been sent, but with no reply. Please help!!!



  • @administrators any help? he emailed the support email 3 times and no one is responding?


  • administrators

    @kimchee You can also reach out to us via social media (Facebook and Twitter). Please try it there since we will most likely need to send you the account there while you need to have your game open.



  • Having same problem


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