Password Reset - got security code...now what?



  • Hello,

    On both my ipad and iphone I have selected reset password and received a security code but it does not tell me what to do with it. On the page that I requested the code there is no place to put it and it wont let me put it in as the password.

    What am I supposed to do with the code?

    Side note: I can logon online with my old password but it also wont let me change my password online because the old password box is locked and when I put a new password in the new password fields I get the error that my old password is incorrect. Frustrating as I am not able to change what is in the old password box.

    Please help.

    Thanks,


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