Send questions to Support@catanuniverse.com
This is the best that they could do:
Thank you again for your message and your patience. Although we are the technical developer of the Catan games, publisher USM itself takes care of all customer questions regarding future updates, wishes, etc. Thus, please direct your question to email@example.com.
Wishing you a happy new year and best regards,
Anne @ Exozet
Exactly why I never wasted my time sending an email. Completely stupid and worthless. Finger pointing instead of fixing this crappy game.
Wie hebt man die Blockierung auf ,nachdem man 3mal das Passwort falsch eingegeben hat?
@Noah_catan Keine Ahnung. Viel Glück!
I tried replying to the email. They basically rationalized/made excused for the illogical design and statistics/probability denying occurrences. If one does not "drink their Kool-aid" and accept the way they think it should be done, the email dialogue ends.