Game resets without warning!

  • I'm in the middle of a game on my Android tablet. I get no warning and no Kick Timer. Suddenly I notice that the other players stop playing for an unusual amount of time, but no one has a Kick Timer. Then after about a minute and a half, the game resets to the title screen and I lose my whole game. This has happened twice already, and both times I was quite far into the game. This makes me incredibly frustrated! I want to finish my games, please. What do I need to do? Please help. I am a paying customer.

    Android tablet is a Samsung Galaxy Tab A, Model SM-T350
    Android os version 7.1.1
    Catan Universe app version 1.7.1
    Internet speed: 25 Mbps download, 11 Mbps upload

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