"You are offline"



  • We are working full speed on a solution for this issue. Unfortunately, it isn´t that easy because as for now we haven´t been able to reproduce it here.



  • @Bernadette
    Ja, die alte COW war viel stabiler, morgens um 10 Update und dann lief und lief es......



  • I have the same problem since 5 days ago



  • @Administrator said:

    We are working full speed on a solution for this issue. Unfortunately, it isn´t that easy because as for now we haven´t been able to reproduce it here.

    Ist ja Super, das Problem besteht ja erst seit Tagen



  • Can't reproduce? Seems to be a common problem with scores of complaints. Full speed ahead!



  • never seen so much incompetence
    one week with a blocker issue, and the only reply is "cannot reproduce". Can't believe it ; we are thousands to have the issue...

    playcatan back


  • administrators

    To be clear: This issue is our top priority right now. We just wanted to explain the complication we had in finding what causes this issue. And when mentioning it is hard for us to reproduce we are saying that all of our test accounts have been able to log in to the game. We managed to identify an issue that may cause the offline issue and are confident to enhance the situation with the upcoming update.



  • When the update is planned ?


  • administrators

    @jlp44 We are currently doing everything we can to be able to provide it to you tomorrow. But Since we don´t have any influence on the Apple review process (especially how long it takes), it might be also the day after tomorrow.



  • Apple ?!
    The issue is occuring on browser (Firefox for me)
    On iPad it works ; i played online game yesterday evening



  • You recently said that you have this "versioning" thing where you can update the game for different platforms and you just match players with the same version together so their games would not crash. Why not let the client update roll out for different platforms at their own pace?
    In the end, switching different platform player bases to a fixed version at different times will let you bring fixes to the players faster. Wasn't this why you made it?
    And if something gamebreaking happens with one platform update, you can fix the issue before updating other platforms.

    I bet you will start using PC version for live test if you decide to do it... and distance yourselves even more from the PC community. Like really... Why even include PC in this platform if no-one who uses PC is satisfied with this version?

    We do not want to play with mobile players because they do not chat and are slower than PC gamers. And they are probably also more "casual" meaning less skilled games. ELO does not work for Catan so the matchmaker is useless when matching anyway.


  • administrators

    @jlp44 The issue also occurs for some mobile users as well. That is why we gonna update all platforms at once ... btw this won't be the only fix we apply.



  • @Administrator Glad to hear you are making progress. Thanks.



  • this morning, it works... but now, all 5minutes, i got the message "you are offline" ; in game or not in game...

    your site is a disaster ? how you will compensate people who paid for a game that they can't play ????


  • Banned

    @Administrator said:

    We are working full speed on a solution for this issue. Unfortunately, it isn´t that easy because as for now we haven´t been able to reproduce it here.

    This is an excuse. People who trade you money for a product you are offering do not want excuses. These same issues and same excuses have been here for over 2 years now (even more if you go look on steam at universe and the old version). There is clearly a problem at the basic level, and it's not just the programmers but also the people that manage them. and you Administrator. A big part of the problem is the way you personally communicate with your customers on this public forum. In what professional world do you live where it's ok to repeatedly tell your customers that you will not address the bug they found because you can't reproduce it on your end?

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    Bring back PlayCatan! Let us maintain it and pay for it. You just collect money.
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