Elo, purchases and games deleted



  • Hello everyone. After a few months of absence I go back to playing Catan. However, when I enter the game, even if the login is automatic as before, my account is completely reset and everything, including the purchase of the game, has been canceled.

    What should I do?

    Thanks in advance for your answers.


  • administrators

    @snoke I can see your accounts dates back to the early access phase. Before the commercial release, we did a reset of all user data. After the commercial release, the expansions must be bought via in-game gold you can purchase for money in the in-game store or can be unlocked via scrolls for 24h. If you should have made purchases with money and still got the receipts please, contact our support team via support@catanuniverse.com. We will do our best to find out what went wrong and fix it.


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