Hi @administrators, I have recently purchased some Catan gold. I would like to ask how long it takes for the gold to appear on my Catan Universe account. The money has already been deducted from my bank account. Thank you!
Depending on the platform you're on, the gold should appear within a few seconds up to a minute max (browser payment due to additional verification systems used by the payment provider). If you still haven't received the gold please email us firstname.lastname@example.org and provide the payment receipt and add the gold to your account manually if necessary. We're sorry for the inconvenience and will sort this out as soon as possible.