Mind boggling that you guys still haven't fixed very basic bugs with the game.
On startup, the game still often doesn't let a player place their first tile/road. To do so, they have to close the app and reopen. In addition, there is no kick timer in these cases. So often everyone just sits around waiting for this player to decide they actually do need to close/reopen the app, and if that player does not, nothing happens and everyone has to quit the game (thus lose ELO).
This is just one of many basic usability issues.
As I've said before, I've never seen a game with so many basic playability bugs. Mind blowing, genuinely. I am not sure what you guys are doing.