My account is blocked
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My account is temporarily blocked for entered wrong password three times.
How do I recover my account? How long will it be locked?
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@nmera21 The account gets blocked for an hour if you enter you password incorrectly 3 times. Our support (support@catanuniverse.com) is able to unlock your account but at times it will takes as more than an hour to reply to your emails.
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This method should be reduced to 5 minutes.. or not exist at all. When someone gets to another PC or buys a new phone, most of the time can't recall which one of many passwords it is. Blocked accounts happen.
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@Administrator An hour??? Why on earth would you block it for an hour? I just registered and bought the game, I couldn't play even one game because I got blocked! Terrible.