My account is blocked
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My account is temporarily blocked for entered wrong password three times.
How do I recover my account? How long will it be locked?
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@nmera21 The account gets blocked for an hour if you enter your password incorrectly 3 times. Our support (support@catanuniverse.com) is able to unlock your account but at times it will take us more than an hour to reply to your emails.
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This method should be reduced to 5 minutes.. or not exist at all. When someone gets to another PC or buys a new phone, most of the time can't recall which one of many passwords it is. Blocked accounts happen.
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@Administrator An hour??? Why on earth would you block it for an hour? I just registered and bought the game, I couldn't play even one game because I got blocked! Terrible.
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When you have to make another account and have to buy the game so you dont wait an hour..... feels bad man good ploy getting another 5 bucks outta me
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This is absurd!!! Why wait one hour?!?! And why block my account if i didn't put the right password 3 times!!! Please change this!!! Don't waste my time!!!
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@Bordeianu-Andrei Why? So Hackers cannot read out (and steal)
your password by automaticly trying one after the other. That is a standard safty protocol since the early dawn of the computer age. I admit it is really annoying, but it does make sense.
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At least the login screen should warn about that it blocks account for an hour with 3 unsuccessful attempts.
Is should also tell how long it blocks - otherwise you have to google and look into an old help thread.
I managed to reset the password, but even after a password reset the account is still blocked.
Just wanted to say: "Annoying UX, as with a lot of in game functionality".
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@Hansson said:
I managed to reset the password, but even after a password reset the account is still blocked.
Locking the account is one thing, but leaving it locked after a password reset is surprising [because if a hacker had access to your email account to intercept the password reset, they'd just reset the catan password right away avoiding locking it, or go after more valuable targets]
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@Hansson Yes, that´s true.
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@Rumpelstilzchen it makes sense for bank accounts and important sensitive information but who cares if somebody gets my password for this game.
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A lot of people have the same password across platforms. People trust that the developers know what they are doing and implement the safest security measures possible.
Looking at this team, I am pretty sure that the passwords are saved as plaintext...
