My account is blocked



  • My account is temporarily blocked for entered wrong password three times.
    How do I recover my account? How long will it be locked?


  • administrators

    @nmera21 The account gets blocked for an hour if you enter you password incorrectly 3 times. Our support (support@catanuniverse.com) is able to unlock your account but at times it will takes as more than an hour to reply to your emails.



  • This method should be reduced to 5 minutes.. or not exist at all. When someone gets to another PC or buys a new phone, most of the time can't recall which one of many passwords it is. Blocked accounts happen.


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