Where is my gold?



  • Hello! I just purchased 900 gold pieces and I have the confirmation in my inbox. When will the gold appear?


  • administrators

    @Anoura

    As you're already in contact with our support team to sort this out, just some general info on the topic:

    The processing time for transactions depends on the purchase method. All purchases via Steam should appear almost instantly. Purchases via browser usually take a few seconds, but depending our the payment method you might have to wait for credit card or prepaid card verification for a minute or two.

    I you encounter any issue with a purchase, please contact our support team at support@catanuniverse.com (preferably forward your purchase receipt along with that) and we will assist as soon as possible.



  • Thanks for the reply! I'm trying to sort it out with support. I purchased it through the browser. The gold still hasn't appeared but hopefully we'll figure it out.



  • I seem to be having the same issue. Used a browser, paypal to buy gold, seemed to take my payment...gave me a transaction successfully completed message with a transaction code, but then no gold in my account. It's only been 15 minutes, so maybe I'm not patient enough.


  • administrators

    @karthurgnem

    We learned last night that there is currently a problem with payment confirmation from our payment provider. Our development team is working on resolving this issue together with them. Please contact support@catanuniverse.com in the meantime and we will upgrade the Gold in your account manually. We apologize for this inconvenience.


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