The report-function has been in use for a few weeks now and we’d like to give you an update on how we address reports and how players violating the terms of service (ToS) will be sanctioned.
Quitting and stalling the game on purpose will also be addressed by various measures in both matchmaking and the calculation of ELO and karma values shortly. We’ll explain these changes in a separate topic.
A similar approach is also used when dealing with players who are reported for quitting or stalling games. Due to the nature of online games (connection issues, real-life matters that cause players to miss a turn once in while etc.) , first-time violations will not be sanctioned right away, unless it’s evident from the report and corresponding game log that this was clearly intentional. Players abusing the system repeatedly, e.g. using quitting or stalling in a strategic matter or to disrupt the game or to harass other players, will receive a timed ban first and might be banned permanently if reported and warned/banned multiple times.
Last but not least please keep in mind that the report function is not intended to report players that employ a competitive playstyle or just a playstyle different from your own. For example it’s not mandatory to use the robber on the player in the lead. In fact it might be better to use it to try to steal needed resources if there’s a good chance to get them from other players. If someone does not want to trade, there’s no reason to report him. Please don’t misuse the report-function: Every time our team has to sort out reports like this, they could be dealing with more important reports that need addressing. So please ask yourself before reporting a player: Is this really something that the support-team should deal with? Is this something that I would deem fair if I would be reported for? If yes, please let us know. Otherwise you might just block the respective player and continue.
We hope this post makes it easier for you to understand our practice regarding the reports you file.