windows client crashing during initial startup

  • Hello

    On one notebook the windows client isn't able to startup.
    When choosing Windowed screen resolution it crashes, in fullscreen it freezes

    start of error.log:
    Unity Player [version: Unity 5.4.2f2_b7e030c65c9b]

    d3d11.dll caused an Access Violation (0xc0000005)
    in module d3d11.dll at 0023:714865ba.

    Error occurred at 2017-01-11_201140.
    C:\bin\CatanUniverse\2\CatanUniverse.exe, run by sk1u0448.
    39% memory in use.
    3892 MB physical memory [2362 MB free].
    0 MB paging file [0 MB free].
    0 MB user address space [3608 MB free].
    Read from location 00000031 caused an access violation.

    near beginning of output_log.txt:
    desktop: 1600x900 60Hz; virtual: 1600x900 at 0,0
    <RI> Initializing input.

    XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 1.371566 ms
    d3d11: failed to create 2D texture id=60 width=128 height=128 mips=1 dxgifmt=77 [D3D error was 887a0005]

    I checked dxdiag.exe, no problems shown.

    I can send complete crash dump to mail, if you provide one.

  • administrators

    @palino Thanks for the feedback. Could you please give us more details about the notebook you are using? Preferably the dxdiag of your device.

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