We're sorry that you're having trouble. Could you please let us know what platforms you played on and what exactly happened, e.g. when did the game stop in what way? E.g. after passing a turn, UI stopped responding etc.?
During the C&K flash season, with some freezes, 2 losses were counted afterwards but my 2 wins and one 2nd place were not counted. After 5 games my ELO should be 1009 but I’m stuck 988. This completely ruins it. I wrote an email to support with expectation they fix during season. If not, I see no point in further playing the game anymore, the fun is gone if you only get punished and not rewarded.