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• H

  How to delete my account?
  

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• A

  Where is my gold?
  

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  Z

  Hi! Your last answer was written 4 months ago. That is: you were working on some payment problems. It is really embarassing that u has not neen able to solve this problem for 4 months... I did not received the golds a month ago (finally you gave me the golds manually) and this same is happening to me again now. I used a browser, paid via credit card, got the transaction code and nothing... I simply do not understand!

• T

  not recieving gold
  no gold •

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  Z

  I have the same problem now. I had the same problem about a month ago (which was solved finally). I am again in contact with the support team but i just simply dont understand why i have to wait hours or days for the golds. Please solve this problem as soos as possible because it is getting really annoying now. Thanks.

• K

  computer took over my game at beginning...then penalized me heavily in rating
  

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  K

  @Administrator
  I believe the error also, at least sometimes, says TIMEOUT. But it happens immediately....my internet is good, and it still happens. Maybe your 'timeout' response is set too quickly. A thought.

• M

  I am still in game for about 12 hours! Can't do nothing
  

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  A

  @m4e If you are the only player left you wont loose ELO if you leave this game. We obtained the session ID and will look into it to find out what went wrong.

• J

  different scenarios? where to get?
  

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• S

  Zoom In
  

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  A

  @steviedude316 Most users use the little wheel on their mouse. If you are using a track pad (depending on the laptop you are using) there are pinch gestures that could work. Other track pads have a scroll bar on their side you could use.

• J

  account blocked temporarily
  

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  @jwhitty If you enter your password wrong 3 times our account will get blocked. This is for your own safety. After an hour the account will be automatically unblocked again. You can then try to reset your password if you are not sure about it.

• E

  Friend list not working in custom game
  

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  @evgenispap Could you please give me more info on how the list is not working?

• S

  How is ELO Calculated for Rivals for Catan
  

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  A

  @Sentinals The ELo calculation for Rivals/ Duel works as described here:

  https://forum.catanuniverse.com/topic/2367/elo-how-does-it-work

  With the slight difference that we are only taking in account Player A vs Player B. Simply because there are no other players.

  if you rejoin the game it will not affect your ELO. If you leave the game for good (do not rejoin) you will be automatically declared the looser of the game. The remaining Player is the winner.

• T

  Players cheating, admin help
  

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  @tanvirulh1 Thanks for the info. Please report such players via the in game tool ( click on the avatar and choose report). The report will include the game log as well as the chat log ( up until the point you are sending the report) among other things, to make it easy for us to identify such a blatant attempt to cheat in the game.

• K

  Flower crown?
  

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  A

  @Kascade It is the 4th hair style on page one of the hair stlyes

• G

  People winning without having 10 victory points
  victory points you lose you win software glitch •

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  A

  @amymarieprice Upload it to a filehoster of your choice and share the link here in the forums, please.

• J

  STOP THE TILT
  

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• B

  Grey static around board
  

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  A

  @Giom said:

  @johnalex731 Hi. Would you mind listing here the version of Chrome you're running on both Macs, as well as the version of macOS, and the specifics of both graphic cards?

  @johnalex731 That would be appreciated.

• S

  Searching for 3-4 players for auto-match doesn't work
  

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  @ShizzK At the moment we are not aware of any issues with the matchmaker. Have you tried to change to either 3 or 4 player search with the same result?

• J

  Update Account Settings...
  

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  @jrichmeier You can reach out to our support team via support@catanuniverse.com and we will do the changes for you.

• D

  Data for AI research?
  

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• M

  Clicking won't work
  

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  Hi @mustardman31. There are two kinds of clicks in Chrome for Mac. One is the regular mouse click and the second is the tap on the touchpad. Not sure why it works this way though.

• J

  How does the "Link to Catan Classic account" function work? Mobile confirmation email didn't arrive.
  

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  J

  I did check my spam folder aswell. I will do as you told me and I'll contact support. I'm sure you can help me with that. After all thanks for the info.