Yeah, it's kind of sad that the admin does not answer to every topic in the official game forum. It's not like we get thousands of messages. Only about 5-10 per day. Taking half an hour to answer should be enough. Where is the community manager?
@Gonards89 Are you guys using the same (latest) version of the game? The latest version 1.7.4. Please also note that you can reach out to our support team via support@catanuniverse.com
@Kabel8385@richmc@Jshrolltide@deWhiz@MeisterG Please note that in order to finish "Arrival on Catan" finishing the tutorials is just an optional task. You have to finish games in "Basegame" "Seafarers" "Cities and Knights" and "Rivals/Duell" in order to complete the Quest. Please let us know if you did so.
Supposedly the last update was going to fix the display issue but instead things got worse. Now when I do a search for someone in the ELO list the display shows just 3 digits!
They don't have this option... I wanted to change it as well and they explained me that it isn't possible.
Only if they introduced this option in the mean time.
@ArenGoodwin depending on when you wrote the email it may take some time until our team is able to answer. Please note our team is based in Germany. Best also include your receipt from the store in the email. It should speed up the process for our support team.
This happens frequently during my games, too. Super frustrating and yes it does result in me losing ELO when I am not the one on whose turn the game is 'stuck'. Admins - PLEASE- do something to fix this! It is happening more and more often.
Don´t take it serious
Just enjoy the game, 
while you can ...(and don´t loose connection) 