@Kokines Best contact us via support@catanunvierse.com including a screenshot of the situation. Our support team should be able to help you out with sufficient info about your device and system.
@Bordeianu-Andrei Why? So Hackers cannot read out (and steal) your password by automaticly trying one after the other. That is a standard safty protocol since the early dawn of the computer age. I admit it is really annoying, but it does make sense.
@Administrator I´m having the same problem. I keep refreshing and use a lot of ways to try to get a connection, and keep it. I play both on steam and on Browser.
Sometimes it works, sometimes takes a lot of cranking until it finally works
sometimes it works for a while and then kicks me and sometimes I spend hours and cannot get it to work
I have deleted my cache, have reinstalled steam, as the support suggested, and it doesn´t make any difference, the problem persists. A friend suggested that CU probably hasn´t bought sufficient server recources, and I think that is the most likely explanation.But I sincerely hope that´s not true. Please, please, please fix this!
@Zusje-Marmot It would be great if you could give us more info about the issue you are currently having. Best case you do a screenshot of the situation once it happened and email to us via support@catanuniverse.com. This will help us to recreate the situation and find out what possibly went wrong. Thank you very much!
@fmurciap "Arrival on Catan" is the Quest-chain Candamir gives you when starting up the game for the first time. He will explain to you the basic elements of Catan Universe. This includes playing one game in all the expansions (including Rival)s we offer. Atm "Arrival on Catan" ends once you finished the Rivals game.
@MaliniBee We take cases like that very seriously an will investigate the case. Best send us your screenshots via support@catanuniverse.
For future cases right-click or tap and hold(when playing on a mobile device) on the players' avatar in the game. Then choose the options report. You will send out to us the entire chat protocol as well as the game log. We will investigate and act according to the EULA every player accepted before starting the game. In very severe cases or if the player got reported repeatedly this could lead to a lifelong ban of the users' account.
Please note that in the same menu I described above you can mute or block players. You won't see what muted players wrote in the chat and blocked players won't get matched with you again.
@AnaVivian Best contact us via support@catanuniverse.com and we will take a closer look at your account. Issues regarding your account shouldn´t get resolved in a public forum.
@Seith7588 We would appreciate if you could send us screenshots of that via support@catanuniverse.com. As well as some info about the PC you are using ( OS, CPU, GPU).
The zoom speed is too fast. It takes micro movements to get the zoom to move where you need it to and even then you often can't get it to where you want it.
your password by automaticly trying one after the other. That is a standard safty protocol since the early dawn of the computer age. I admit it is really annoying, but it does make sense.
sometimes takes a lot of cranking until it finally works 
and sometimes I spend hours 
and cannot get it to work 
