EDIT: After reinstalling, rebooting, and manually logging in and out numerous times it finally connected. Wish me luck on a better experience than I'm expecting.
I used an online translator service, so I hope I got this right. Please check if logging out and back into your account fixes the issue. In the admin backend, your account does not show anything unusual, so it might be an issue with cached game files locally.
Could you please let us know what platform/OS/browser version you are playing on and where exactly the purchase process fails? The shop looks just fine on our test devices and backend, so any additional info will help to find the issue you're experiencing.
Hi! Kindly contact our technical support at support@catanuniverse.com and provide them with your specific device information. They should be able to help you out.
I have been kicked 3 times just this morning and that was AFTER I deleted the app and re-loaded it. I don’t even get an “offline” message most times - there’s just no activity (after several quick turns) and when I refresh, I find out I’ve been kicked. This is absolutely ridiculous.
This is not an option - this player likely just has not yet played the 5 placement matches to be ranked, that's why there is no rank indicator for him available.