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Help

• J

  Connection problem on PC
  

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  @Joep024 I had trouble getting a stable connection since the update. It helped to change between steam and browser.
  If I kept being kicked on one, I switched to the other. And vice versa. That way, I could play (after a several futile attempts).

• M

  Out of GL memory error in the middle of my first inka game at catan univers.
  

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• M

  Game won't load. I've deleted cache, restarted browser. Stops at 75%
  

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  R

  @maidmarian Have you tried clicking on the little orange sqare on the top right? Sometimes works for me.

• B

  Bought Inka expansion, but didn't get it
  

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  A

  @bamankin please make sure to update your game to the latest version 1.7.0 to be able to play Inka.

• D

  Payed for coins and didnt get them
  

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  @danodanah Please contact us via support@catanuniverse.com. We will figure out what went wrong there and resolve the issue.

• R

  Inka not showing up
  

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  @Ronnyfyr please make sure to update your game to version 1.7.0 to be able to play Inka

• J

  I didn't pay to get my password reset and account blocked.
  

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  @JustinCaseDK We have been in Maintenance mode for the 1.7.0 update. If your Password recovery should work by now, please contact us via support@catanuniverse.com

• M

  iPhone app crashes during login
  

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  No one has replied

• R

  People have found a way to 'quit' without getting elo punishment
  

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  M

  It happened to me just now in a game, waiting for minutes for a player to roll the dice. I have reported him but I am not sure how is this happening.

• S

  can't draw development cards
  develpment card •

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  J

  @Catiac_ said:

  when you zoom out you find a card stack ("?") at the bottom. click on it to draw a card

  Mouse wheel didn't zoom for me but it was possible to drag the board up to see the draw pile.

  There are some icons below your name with tooltips 'End Turn', 'Buy Development Card', etc., but clicking on them doesn't do anything (using Firefox).

• T

  Players cheating, admin help
  

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  @Irenaa
  During the game, you can click on the players avatar with right mouse button. You see a menu (ask for friendship, mute, block, report) and choose report.
  Or
  Immediately after the game, but before leaving, you can click on statistics button. the avatars of the players appear, and you can click on little icons next to it.

• U

  Out of memory error
  

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  @undertheblue please try to clear your browser cache and load the site again.

• C

  I want to leave my membership
  

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• H

  Computer stopped trading with me after the reboot
  

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  S

  @Rumpelstilzchen Hmmm, you bring up a good point....which is now making me wonder; Does anyone know if the Admins have passed the Turing test? 'Cause I'm starting to wonder....

• S

  Why is my post locked?
  

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  @Administrator And, what if it is not "resolved"? I was trying to give you more information regarding the problem. I can understand locking a post that is a few months old....but this got locked in less than a week!?!?! AND, I had just had an iteration of the "no card when placing robber" happen....so NOW I have to start a whole new post.

• W

  AI stuck thinking, cant play
  

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• C

  Not receiving activation code
  

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  @Cave please contact us via support@catanuniverse.com regarding that issue. I am sure we can resolve it easily.

• S

  Can't log in
  

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  @Seebleeklee For issues regarding your account, please contact our support team via support@catanuniverse.com. We will gladly help you there.

• M

  Error "This match has ended" ... then lose elo, during season!!
  

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• C

  How to add firends I know in real life?
  

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  @CatanTrekker To find friends on Catan Universe, you need to know their nickname. Once you have found it out, you can:

  go to the Catan start page

  click on your avartar

  choose Find Friends

  enter the friends name (nickname!) and choose search

  add him/ her to your friends list.

  Done! Now you can write messages or play with each other!